We ship to anywhere in Canada. Sorry, we do NOT ship outside of Canada at this time. Our FREE & FLAT RATE shipping, and fast delivery service makes it easy to enjoy the benefits of Raintree spa at home. We offer FREE DELIVERY IN THE RICHMOND/VANCOUVER/DELTA area. Outside of Richmond/Vancouver/Delta we offer shipping via Canada Post for a flat rate of only $10.
All orders within Canada are shipped via Canada Post expedited service, which is faster than regular parcel post, ensuring a speedier delivery time.
Estimated delivery times (from day of shipment):
~ BC Lower Mainland: 1-2 business days
~ Vancouver Island and balance of BC: 2-3 business days
~ Prairie Provinces (AB, SK, MB): 3-7 business days
~ Eastern Canada (ON, QC): 5-7 business days
~ Maritimes (NL, NB, NS, PE): 7-8 business days
~ Northern Canada (YT, NT, NU): 5-10 business days
~ Depending on the volume of orders received, it may take 1-2 business days to process your order
WEB STORE PRICING
All prices are in Canadian dollars. Merchandise will be invoiced at the prices in effect on the date of shipping. Please note pricing is subject to change without notice due to unforeseen increases in cost.
DAMAGE IN SHIPPING
All merchandise sold hereunder will be shipped at the Buyer’s risk, and risk shall pass to the Buyer upon our delivery of merchandise to a carrier. Therefore, all claims involving loss or damage to merchandise should be solely against the carrier. Claims for damaged goods should be made directly to the carrier (Canada Post). Contact a Canada Post representative at 1-888-550-6333. Remember to retain all packing materials, including the box the goods arrived in, as Canada Post may need to inspect the damage.
Claims for shortage are to be made in writing to RAINTREE WELLNESS SPA (via e-mail) within 5 business days from the receipt of goods.
RETURNS FOR GOODS PURCHASED ONLINE
The authorization of a RAINTREE SPA representative is required for any returns. The request must be made in writing (via snail mail or email). Returns will be refused unless they have been authorized, and the goods are in their original cartons. For product safety reasons, we regret that we cannot accept returns of tea, essential oils, body & massage oils and bath and beauty products.
EXCHANGES & RETURNS OF GOODS PURCHASED AT OUR SPA STORE
Items must be exchanged or returned within 14 days of purchase for a full credit.
Items must be unused and in good condition. We cannot be responsible for items once they have left the store. We will not perform exchanges or refunds on items that have been damaged through usage or improper care (e.g. broken, cracked, chipped).
For health and safety reasons we do not accept the return of personal care products or food items. These include bath, body & massage oils; essential oils; makeup; skincare products; bath salts and tea.
Items for return must be accompanied by a receipt. Items not accompanied by a receipt can be exchanged for their current value. No refunds without a receipt.
PRODUCT HANDLING AND CARE
Our tea and aromatherapy products are heat and light sensitive. Although our teas are sold in metal tins and our essential oils are packaged in dark glass bottles, these all-natural, preservative-free products should be stored away from direct sunlight and heat sources. To maintain their superior level of quality and freshness, avoid exposing them to moisture, steam, and extremes of light and temperature.
To ensure your enjoyment of wares purchased at RAINTREE WELLNESS SPA & TEA, we provide you with instructions on how to care for your merchandise. If the instructions are followed properly, your merchandise can be enjoyed for a long time. Unless specified otherwise, do not put your item in a dishwasher or use on a stove, in the oven or in a microwave.
RAINTREE WELLNESS SPA cannot be held responsible for misadventure resulting from the misuse or the use of any of the products or methods mentioned in this web site. The information outlined should not be used to treat any ailment or to imply in any way that any of our products and/or their use are a treatment or prevention for any health or medical condition.
Individuals with health conditions and/or who use medication should consult their doctor before using any aromatherapy products. Contraindications include pregnancy, breastfeeding, asthma, epilepsy and chemotherapy. Individuals with health conditions or who use medication should consult their doctor if they intend to start drinking tea.
RAINTREE WELLNESS SPA aromatherapy products are for external use only. Keep out of reach of children and pets. Keep off of painted, varnished surfaces and away from open flame.
Changes to our shipping rates and policies may occur without notice.
For more information, please contact us directly.